Responsible Gaming and User Welfare Policy

At Hot Chilli Bells, we believe that entertainment should always remain a source of pleasure. For the vast majority of our users, online gaming is a harmless leisure activity. However, we recognize the risks that can be associated with excessive consumption and gambling-related challenges. Therefore, we have developed a comprehensive responsible gaming policy to protect our users in Switzerland and provide them with the necessary tools to maintain control over their activities.

Strict Age Limit (18+)

Access to our services is exclusively permitted for persons aged 18 or older. We enforce a zero-tolerance policy towards underage users. During the registration process and during any withdrawals, we conduct thorough verifications to confirm the age and identity of our users. We also encourage parents to use parental control software on shared devices to prevent minors from accessing gambling-related content on the internet.

Principles of Safe and Conscious Gaming

We advise our users to:

• View gaming solely as a form of relaxation and never as a way to pay off debts or generate income.
• Only play with money they can genuinely afford to lose without affecting their daily lives.
• Never try to directly "win back" losses by taking higher risks.
• Avoid playing when under the influence of alcohol, medication, or strong emotions.
• Take regular breaks to maintain mental clarity and an objective view of the situation.

Personal Deposit and Loss Limits

We offer users the ability to set personal financial limits. You can set daily, weekly, or monthly limits for the amount you can deposit into your account or the maximum amount you can lose. A request to lower a limit is implemented immediately. Requests to increase or remove a limit only come into effect after a mandatory cooling-off period, to prevent impulsive decisions.

Session and Time Limits

It is easy to lose track of time while using interactive platforms. Therefore, you can set session limits that automatically warn you or log you out after a predetermined duration has been reached. This helps you maintain a healthy balance between your online activities and your personal and professional obligations in daily life.

Time-out and Full Self-Exclusion

If you feel you need a temporary break, you can choose a "Time-out" ranging from 24 hours to several weeks. For users who need a structural break, we offer the option of full self-exclusion. During a period of self-exclusion, your account will be permanently or for a specified term blocked. During this time, we will cease all marketing communications to your address, and you will not be able to log in or carry out new transactions under any circumstances.

It is essential to recognize problematic behavior in yourself or others at an early stage. Regularly ask yourself:

• Do you play to escape problems, loneliness, or negative emotions?
• Are you neglecting social contacts, hobbies, or work obligations due to gaming?
• Have you ever lied about the time or money you spend on these activities?
• Do you feel restless, anxious, or agitated when you try to cut back or stop?
• Do you borrow money or sell possessions to fund your activities?

If you answer "yes" to any of these questions, we strongly advise you to use our self-exclusion options and seek professional help immediately.

Resources in Switzerland

In Switzerland, there are numerous specialized and independent organizations that offer anonymous and professional support to individuals struggling with gambling problems. These institutions provide advice, therapy, and practical support to both users and their loved ones. We recommend contacting local counseling centers in cities such as Zurich, Bern, or Geneva for targeted and confidential help. Seeking help is a sign of strength and the first step towards recovery.

Our internal support

Our customer service staff are trained to recognize signs of risky behavior and can refer you to the appropriate support organizations upon request. You can contact us at any time for assistance with setting limits on your account or for general information about safe gaming through our support channels.

We continuously monitor patterns on our platform to detect unusual behavior that may indicate irresponsible gaming. We reserve the right to proactively contact users or temporarily restrict their access to the platform if we have valid reasons to believe their well-being is at risk. Our ultimate goal is to facilitate a sustainable and safe environment for the entire Swiss community, prioritizing user enjoyment without compromising safety.